Bluezone Care Ltd – FAQs: Account Management

These common questions explain how to manage your account with Bluezone Care Ltd.

1. How do I create an account?

If you are a new service user, we will create an account for you when you sign up for care.
This includes your contact information, care needs and preferences.

2. How do I update my details?

If your address, phone number, or emergency contacts change, please tell us as soon as possible.
You can update information by:

• Phone

• Email

• Speaking to your care coordinator

3. Can I view my care information online?

Some information may be available through our digital systems, depending on your support plan.
We will tell you if online access is available and how to use it.

4. Who can access my account?

Only authorised staff who need the information to provide safe care can access your records.
We may also share information with healthcare professionals if necessary for your support.

You can nominate a family member or representative to receive updates, if you wish.

5. How do I request copies of my information?

You can request a copy of your records at any time.
We will respond within one month, in line with UK data protection law.

6. What should I do if I spot a mistake in my records?

Please contact us and we will correct the error.
We may ask for written confirmation if required.

7. How do I close my account?

If you stop receiving services, we will close your account.
Some information must be kept for legal reasons, but we will not use it for any other purpose.

8. What if I have concerns about my data?

You can speak to us at any time if you are worried about how your information is used or stored.
You also have the right to contact the Information Commissioner’s Office (ICO).

9. Who do I contact for help?

You can contact us by email or phone for any account-related queries, updates or requests:

Bluezone Care Ltd

Email: info@bluezonecareltd.co.uk
Phone: 0193 236 1363

If you have questions about your account or need help updating your details, please contact Bluezone Care Ltd. We are here to help and keep your information safe.