Bluezone Care Ltd – Privacy Policy 

Bluezone Care Ltd is committed to protecting your privacy and handling personal information safely and responsibly. This notice explains how we collect and use your data when you access our website, contact us, or receive care from us.

1. Who We Are

Bluezone Care Ltd provides regulated home care services.
We are the Data Controller for the personal information we process.

2. What Information We Collect

We may collect information such as:

• Name, address, contact details

• Health and care information (for service users)

• Emergency contacts

• Payment details

• Recruitment information (for staff and applicants)

• Messages sent through our website

• Basic analytics such as IP address and browser type

We only collect what is necessary and relevant.

3. How We Use Your Information

We use personal data to:

• Provide safe care and support

• Communicate with you or your representatives

• Meet legal and regulatory requirements

• Manage billing and payments

• Recruit and manage staff

• Improve our services

We do not use service user data for marketing.

4. Who We Share Information With

We may share information with:

• Health and social care professionals

• Local authorities and commissioners

• CQC inspectors

• Payroll, HR, or IT providers

• Emergency services (if required)

We never sell personal data to third parties.

5. How We Protect Your Information

We store data securely using:

• Passwords and access controls

• Encryption and secure systems

• Staff training and confidentiality agreements

We keep information only for as long as legally required.

6. Your Rights

Under UK data protection law, you have the right to:

• Access your data

• Correct inaccuracies

• Request deletion (in certain cases)

• Object to or restrict processing

• Make a complaint to the ICO

We aim to respond to all requests within one month.

7. Cookies

Our website may use cookies to improve performance and analyse usage.
You can control cookies through your browser settings.

8. Contact Us

For questions or requests, contact:

Data Protection Officer
Bluezone Care Ltd
Email: info@bluezonecareltd.co.uk
Phone: 0193 236 1363

If you are unhappy with how we handle your data, you can complain to:
Information Commissioner’s Office (ICO) – www.ico.org.uk

“Bluezone Care Ltd respects your privacy. We use personal data only for care, communication, and legal purposes. We do not sell data. See our full Privacy Policy for details.”This policy explains how we collect, use, and protect your personal information.